Refunds, Returns & Exchange Policy

RETURN & EXCHANGE POLICY

1. Herbs Mitra products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to care@herbsmitra.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.

3. Kindly take picture of the damaged/tampered side of the product or package.

4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

a. Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.

6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

7. Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is with tampered batch number and price
d. It is without its original packaging.

8. Please do not use the item you have raised a complaint about.

9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).

11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

REFUND & REPLACEMENT POLICY

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. In case of any refunds approved by our team, the process will be initiated within 15 to 20 days of the approval decision. Refunds will be processed within 15 to 20 days to the original method of payment used during the purchase. Please note that charges, fees, duties, taxes, levies applied to the ticket are non-refundable.For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

NOTE TO CUSTOMERS

FAIR USAGE POLICY

We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

IMPAIRMENT & DAMAGES

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

1. Do not use the products
2. Take proper snapshots of the products
3. Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, Herbs Mitra is not responsible for any damages caused.

CHANGE OF PACKAGING

Packaging, bottles and communications at Herbs Mitra undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.